Positions Open

Specific responsibilities include, but are not limited to:

•  Define standards, policies, and procedures in the IT area needed to meet corporate goals.
•  Develop and monitor budgets related to IT.
•  Establish key performance indicators needed for division.
•  Mentor staff members in order to assist them in cultivating needed skills.
•  Act as key liaison for the Technology Steering Committee at the Board level.
•  Participate in Corporate Strategic Planning, Board Meetings, Board Off-sites, etc.
•  Active participant of the Executive management team modeling core values and leadership standards to the entire organization.
•  Studies fast changing and emerging technologies to find solutions for the Credit Union to improve member services.
•  Forward thinker-brings forward ideas to the Senior Leadership team on how new technology can increase efficiency.
•  Develop strategic partnerships with department leaders to define and ensure effective implementation.
• • Ensure all audit findings are corrected promptly and thoroughly ensuring compliance is all technology and information systems areas.
•  Ensures the tactical goals of the Technology departments align directly with the business strategic direction and business plan.
•  Oversee the custom development for the Core Processing System.
•  Oversee all business resumption systems in the event of disaster, both testing and new opportunities; as well as all member information security efforts.

It is preferred that the candidate has experience in the following areas:

•  A minimum of ten years of relevant work experience within a financial services organization (credit union, bank, etc.) of similar size and complexity.
•  Proven track record leading and managing high performing Information Technology teams; ability to drive integration across divisions and achieve organizational goals and objectives.
•  A minimum of ten years leadership and management experience; demonstrated performance as an exceptionally strong coach, team leader and influencer of people.
•  Demonstrated experience developing and defining business goals, and aligning the appropriate resources to ensure success. Must be able to identify industry opportunities, develop innovative business strategies and implement them in a timely manner.
•  An in-depth knowledge of the financial services industry (credit unions, banks, etc.); general knowledge of consumer and business financial industry concepts, products, policies and regulations is essential.
•  An undergraduate degree in Computer Science, IT, or Business or a related discipline is required; an advanced degree is preferred.
•  Project management oversight in the IT function.
•  Experience overseeing core systems conversion; proven track record of successfully implementing IT integrations within a large division or financial institution.
•  Expertise in strategic planning.
•  Excellent written and verbal communication skills.
•  Ability to motivate, multi-task and be able to work with all levels within an organization.

Specific responsibilities include, but are not limited to:

• OPERATIONS:
• Maintains a keen awareness of the competition, identifies best practices and informs Executive Leadership of emerging trends or issues affecting the Credit Union, both regionally and nationally. Provides oversight for the Credit Union’s operations to ensure operational security, internal control and compliance with State, Federal and Credit Union regulations and rules.
• Establishes, revises (as necessary), ensures achievement of Credit Union goals, and takes appropriate disciplinary action as required.
• Supervises Team Leaders, Sales and Services professionals and Lending Officers and completes performance evaluations (or provides feedback to other Team Leaders) for these positions.
• Provides guidance to Team Leaders on issues regarding Team Member Performance and ensures Team Member issues are addressed in accordance with established policies and procedures.
• Assists with escalated Member Service issues.
• Ensures that Team Members and Team Leaders receive regular training and development and complete regulatory training as assigned.
• Oversees Facilities division and advises on branching strategies, locations, and vendor management.
• Makes strategic recommendations on direction of facilities, as well as day-to-day maintenance.
• Stays abreast of local, State, Federal and industry trends and regulatory issues affecting the Credit Union.
• Maintains a keen awareness of the local competition, identifies best practices and informs Executive Leadership of emerging trends or issues affecting the Credit Union, both regionally and nationally.
• Maintains an in-depth knowledge of the Credit Union’s products and services and recommends additional products and services to meet the needs of the Credit Union’s membership.
• Attends local Credit Union events, training and seminars.
• SALES AND SERVICE DELIVERY:
• Responsible for all aspects of Sales and Services Delivery to members and potential members.
• Develops and implements the Sales and Services strategy and plan.
• Establishes relationships with new community business partners in support of the Credit Union’s strategic plan.
• Meets regularly with community business leaders and conducts regular branch office visits to maintain, retain and expand membership and loans within these partnerships.
• Establishes relationships with new vehicle dealers in support of the Credit Union’s strategic loan growth plan. Meets regularly with local vehicle dealerships to increase loan volume.
• Meets or exceeds Sales and Services goals established for the Credit Union.
• Provides leadership, guidance, feedback and development to Sales and Services Delivery professionals.
• In partnership with the Marketing Department, recommends and implements the advertising and media strategy for the Credit Union.
• MANAGEMENT RESPONSIBILITIES:
• Serves as a member of the Executive Leadership Team (ELT) and participates in ELT meetings, retreats and Board Meetings.
• Actively participate in development of the long and short-term strategic plans and budgets for the Credit Union and ensures compliance with same.
• Carries out Management responsibilities in accordance with the organization's policies and applicable laws.
• Oversees and approves hiring of Team Leaders and Team Members for all Credit Union positions.
• Evaluates performance of Team Leaders and other direct reports and oversees the performance management of all Credit Union Team Members
• Implements and oversees recognition and rewards programs for the Credit Union.
• Works in partnership with the Human Resources Department on Team Member/Leader issues including recruitment, disciplinary issues, and other personnel issues affecting the Credit Union.
• Facilitates regular Credit Union Team Leader meetings and ensures that the Team Leaders are conducting regular Team and individual Team Member meetings.
• Independently develops solutions to routine and complex problems and questions pertaining to various types of personnel and/or member service issues.
• Establishes goals, objectives and standards of performance and accountability for Team Leaders and other direct reports and provides regular feedback.
• Reinforces and motivates sales and service performance by regular communication of corporate standards and expectations, and takes the lead role in ensuring the delivery of exceptional member service.
• Ensures the ongoing development of the Team Leaders and Team Members in areas of leadership, sales, service, lending and management.
• Serves as the Business Resumption and Disaster Preparedness Leader for the Credit Union and ensures that all Team Members and Team Leaders are informed and up-to-date on these plans and their respective responsibilities. Ensures that monthly Hazard Assessment Reports, Safety Committee Meetings and Business Resumption Exercises are completed and forwarded to the Human Resources Manager.
• COMMUNITY RELATIONS:
• Establishes mutually beneficial relationships with Community and local Business Leaders.
• Ensures that the Credit Union is visible in the Communities that are served by the Credit Union.
• Recommends and is involved with Community Groups and Organizations for the Credit Union to support through special events, fund-raising and volunteer efforts.
• Ensures active involvement with the California Credit Union League and their local Chapters.
• Develops effective working relationships with local Credit Union Leaders.
• MARKETING AND BUSINESS DEVELOPMENT
• Responsible for all aspects of Business Development for the Credit Union.
• Develops and implements the Business Development strategy and plan.
• Meets or exceeds Business Development goals established for the Credit Union.
• Provides leadership, guidance, feedback and development to Business Development professionals.
• In partnership with the Marketing Department, recommends and implements the advertising and media strategy for the Credit Union.

It is preferred that the candidate has experience in the following areas:

• A minimum of ten years of relevant work experience within a financial services organization (credit union, bank, etc.) of similar size and complexity.
• Proven track record leading and managing high performing sales and service delivery teams within the financial services industry; ability to drive integration across divisions and results through superior retail delivery and service management.
• Strong operational andfinancial management skills (budgeting, variance reporting, balance sheet, income statement); ability to track and monitor metrics across all divisions, refining strategy as appropriate.
• Demonstrated experience developing and defining business goals, and aligning the appropriate resources to ensure success. Must be able to identify industry opportunities, develop innovative business strategies and implement them in a timely manner.
• Strong understanding of and the ability to leverage trends in consumer behavior and consumption, technology and internet advancements, and human resource management.
• Minimum of ten years leadership and management experience; demonstrated performance as an exceptionally strong coach, team leader and influencer of people.
• Minimum of three years experience in consumer lending or in supporting the lending discipline. In-depth knowledge of the financial services industry (credit unions, banks, etc.); general knowledge of consumer and business financial industry concepts, products, policies, and regulations is essential.
• An undergraduate degree in Finance, Marketing, Business or a related discipline is required; an advanced degree is preferred.
• Superior strategic thinking skills and a track- record of developing strategies that not only achieve organizational goals, but raise its performance to the next level and beyond in the market, as well as its profile.
• Exceptional management skills with the capability for overseeing multiple functional areas including C-Level executives.
• Capacity to lead, coach, build consensus, and gain support for Credit Union goals and objectives, while cultivating teams who excel to the next level of performance, both from a revenue and service delivery perspective.
• Exceptional interpersonal skills including both written and verbal communication skills; ability to successfully utilize active listening, consultative sales, coaching, facilitation and mediation techniques.
• Demonstrated ability to bring innovation and lead efforts to transform an organization; must be adept and comfortable at playing the role of “change agent.”
• Strong presentation skills; ability to effectively present information to executives, management, Board of Directors and various public groups, and interact effectively and respond to questions/inquiries from employees, managers, attorneys and the general public.
• Superior Sales and Service Delivery skills.
• Ability to develop and successfully implement Credit Union strategies, budgets, goals,
• Capacity to effectively and professionally interact with Community Leaders, Business Leaders, Media, Vendors and represent the Credit Union at various Community and industry events.
• Ability to read, analyze and interpret technical material and procedures such as financial reports, governmental regulations and legal documents; ability to uphold confidentiality standards.
• Ability to define problems, collect data, establish facts and draw valid conclusions to successfully compile and draft analysis and reports.
• Exemplary time management skills; ability to achieve deadlines while accurately and efficiently managing multiple priorities/tasks simultaneously in a fast-paced environment.
• Capacity to deal with abstract (strategic) and concrete (tactical) variables.
• Ability to present a professional appearance and demeanor at all times and hold others to this standard.

Specific responsibilities include, but are not limited to:

1. Industry Knowledge-Direct and participate in the planning process for the future development and growth of the organization. Develop a comprehensive business plan outlining the allocation of resources, financial budgets, intended goals and objectives, and periodic reporting of results to plan, and potential adjustments required based on actual results to plan. Plan and develop innovative loan sales strategies, and direct the research and implementation of new lending products and services to meet members’ needs, which measurably enhance the organizations net income and ROA. Analyze market and economic trends in support of annual business plans and budgets for each lending unit to ensure alignment with the vision, values and goals of the organization.
2. Member & Market Share Analysis-Utilize internal systems and reports to gain an understanding of member demographics and the purchasing behaviors of both potential and existing member segments. Conduct market share analysis and tailor lending product offerings to enhance profitability of the organization while providing a value add to the membership.
3. Management/Supervision-Provide direct management responsibility and leadership for a team of five professional Managers charged with overseeing all aspects of Asset Recovery, Real Estate Origination, Real Estate Servicing, Consumer Lending and Business Services, as well as the individuals who report up through these Managers.
4. Sales Orientation-Monitor and drive production goals in order to meet established goals for each lending unit. Establish loan production goals in conjunction with delivery channels. Plan and allocate appropriate personnel and resources to support and achieve production targets and ensure that all individual member opportunities are being captured.
5. Lending/Operational Skills-Serve as the expert in the area of regulations, compliance and company policies and procedures as they relate to lending and asset recovery in order to ensure that member and organizational business needs are being met in a safe and sound manner. Ensure that appropriate underwriting criteria and authorizations are in place in order to mitigate potential losses. Research and recommend appropriate product pricing in order to maintain acceptable profit margins, while offering competitive and value added products and services to members. Ensure that processes, systems and efficiencies are garnered through metrics and measurements.
6. Leadership-Create an environment in which the organization’s sales and service culture thrives, and where employees are held accountable for having a positive impact on the life of each member. Create high department morale and motivated employees by coaching, counseling, training and development, and by utilizing effective, respectful verbal and written communication both one-on –one and in groups.
7. Financial/Portfolio Expertise-Ensure that product recommendations, departmental budgets, recommended lending goals and provision for loan loss expenses and projections are balanced with credit and interest rate risk. Proactively conduct analysis to determine portfolio risk and ensure timely quality control audits in order to mitigate potential loan losses.

It is preferred that the candidate has experience in the following areas:

1. A minimum of eight years of relevant work experience within a financial services organization (credit union, bank, etc.) of similar size and complexity; previous management experience is a prerequisite.
2. Comprehensive working knowledge and understanding of lending and financial institution products and services; as well as all aspects of underwriting and asset recovery.
3. Proven record of accomplishment in building, implementing and driving lending strategies to ensure the line’s achievement of established targets and goals; ability to maximize real estate and commercial/consumer loan portfolios through the vision and integration of underwriting, risk metrics, operations, and collaboration with other key executives.
4. Demonstrated ability to innovate and create new products/services and/or processes that will meet member demands and provide internal efficiencies.
5. High proficiency of analytical skills; the ability to understand and compute financial projections and reports, and read, analyze and interpret complex documents.
6. Extensive best practices knowledge regarding industry compliance and regulations.
7. Professional, well-developed interpersonal and collaborative skills; the ability to work well within a team in a creative, fast-paced and deadline-oriented environment; proven ability handle multiple tasks and ensure scheduled deadlines are met.
8. Excellent problem solving, negotiation and presentation skills.
9. Energetic, proactive, forward-thinking and creative individual with high ethical standards and a professional image.
10. An undergraduate degree in an applicable field (i.e. Business, Finance, etc.) is required; Masters Degree is preferred.
11. Proficiency with word processing, spreadsheet and database applications; must be able to balance and compile figures, compose correspondence and research information.