Allen, TX

The Credit Union of Texas has an opening for the vice president, contact center (VPCC). VPCC has a vital role in the organization. The team needs a leader who sets goals, develops people, provides coaching and mentoring, and understands and practices rigorous problem-solving and conceptual thinking. 

The Credit Union of Texas is a fast-paced organization; the VPCC must be skilled at managing competing commitments. The VPCC works collaboratively with leaders across the organization. As the VPCC, you will add value to the pace and rhythm of the contact center and members through strategic thinking, planning, and execution. You will participate in workforce planning and management and communicate goals across the department. You will drive discussions to identify and improve outcomes in the call center and coordinate with other departments for training on products and services.

The Credit Union of Texas is looking for candidates from any industry with a strong focus on sales and service. Candidates must have a solid understanding of call center operations and policies, compensation plans, and budgeting. The credit union is looking for candidates who provide superior customer service. They need leaders who have strong interpersonal and leadership skills and can mentor and coach team members. 

Candidates must have 5-7 years of contact center leadership experience, a strong understanding of contact center environments, including people, training, processes, and technology; experience in setting goals for employees is essential. Qualified candidates will be skilled in working with people, solving problems, and facilitating the setting and meeting goals. Candidates must have a bachelor’s degree and demonstrate a commitment to education. Compensation for the role is competitive. 

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