The people side of change management
Originally published on CUInsight.com
By Deedee Myers
Change is happening at an increasing rate, and for many credit unions, if they haven’t already been operating as a high-performing organization, it can be very difficult to catch up. This is leading to burnout at all levels. Some of these changes are happening “to us” because of AI, digitization, increased competition, remote working, higher expectations for speed and ease-of-use by members of Gen X and Gen Y, and rapid interest rate fluctuations, to name a few.